Earn customer trust
and loyalty
Customers talk. The experience you deliver shapes whether they recommend you – or quietly
walk away. We help you build trust through meaningful interactions. From your website to your
success programmes, every moment should add value to turn satisfaction into advocacy. It is
more than just retaining customers. It creates loyal promoters who drive growth on your behalf.
Customer expectations
are changing.
Many want self-service tools. Others want a personal relationship. All want you to deliver on your promises and remind them why you’re the right partner to solve their changing problems. They want every interaction to be easy and effective – starting with your website.
Make sure you’re always delivering value for customers with customer success programmes, and you will ignite authentic recommendations. Your ambitions include:
- Make my customers love me
- Make memories with events
- Make my website work
“A brilliant agency that is growing in strength and offering every year. They are a genuine extension of my team. I trust them to deliver, and they don’t let me down. As a rule, I do not generally make recommendations on agencies to use, but I do with Velo.”
JA, Advocacy Marketing Manager
Shortlisted for Customer Advocacy Awards
Our services
Customer success, advisory, and
advocacy programmes. Create authentic content
in a customer communications programme
across the customer lifecycle.
We operate as a commercial consultancy
and integrated agency, offering:
Strategic consultancy
- Brand strategy and messaging frameworks
- Marketing strategy and campaign planning
- Customer insight and market research
- Thought leadership development and positioning
Creative and content services
- Concept creation and campaign theming
- Visual identity and verbal identity development
- Copywriting, storytelling, and sales enablement content
- Video production, design, and asset creation
Marketing execution
- Multi-channel campaign delivery (social, paid, ABM, email)
- Website design and content planning
- SEO, analytics, and performance measurement
- Always-on marketing operations, MarTech and automation
Enablement and innovation
- Data and insight to power your internal teams
- AI and Martech curation, integration, and support
- Olev Intelligence: our AI-enabled ecosystem for insight, planning, and deliver
- Training and Consultancy to provide knowledge transfer
We get you there by using
3D thinking methodology
Giving structure to every challenge, this methodology defines the outcomes sought, conducts discovery research to inform the development of ideas, before the activation phase to connect creativity to strategy.
Smarter, faster with Olev Intelligence
Olev Intelligence is our AI-powered ecosystem, built to supercharge creativity and decision-making. It combines proven IP, market shifts, performance data, and sector insight all in one place. Decades of expertise at our team’s fingertips, growing daily to help us think, plan, and deliver faster.
And we do it all to turn customer
experience into recommendation.
When you consistently deliver on your promises, trust becomes advocacy – and advocacy becomes your most powerful growth driver. Recommendations aren’t a byproduct of loyalty – they’re proof of it. Designing every touchpoint to be good enough to recommend helps you earn that trust, strengthen relationships, and create a customer base that actively grows your business for you.
Case Studies
Case study
Working as an extension of Cisco’s teams, Velo creates advocacy-led marketing that builds trust, drives demand and supports Cisco’s evolution from hardware to software.
Case study
Premium digital experience and content that strengthens JLL’s brand, improves conversion and supports high-value deal flow in a competitive real estate market.
Case study
Working as an extension of McGraw-Hill’s team, Velo blends creativity and data to power digital growth in a new era of global education.
Case study
By placing customer advocacy at the heart of its marketing, Sage strengthened trust, differentiated its cloud platform and scaled a global program that drives adoption and long-term loyalty.
Cisco
Working as an extension of Cisco’s teams, Velo creates advocacy-led marketing that builds trust, drives demand and supports Cisco’s evolution from hardware to software.
ABM
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Oxford Instruments
Velo partnered with Oxford Instruments to launch the Unity Detector, combining scientific precision with compelling storytelling to drive engagement, differentiation and commercial growth.
Anaplan
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Sage
By placing customer advocacy at the heart of its marketing, Sage strengthened trust, differentiated its cloud platform and scaled a global program that drives adoption and long-term loyalty.
Apollo
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JLL
Premium digital experience and content that strengthens JLL’s brand, improves conversion and supports high-value deal flow in a competitive real estate market.
McGraw-Hill
Working as an extension of McGraw-Hill’s team, Velo blends creativity and data to power digital growth in a new era of global education.
Babcock
Smart, multi-channel marketing that helps Babcock Education engage schools, prove value and deliver more impact from every budget.
Crowcon
Working hand-in-glove with Crowcon, Velo builds a stronger global brand, energises product innovation and drives growth in a competitive safety market.
Sage People
Influencer-led thought leadership helped Sage’s Sage People stand out in a crowded HR tech market, generating record MQL growth by engaging senior HR leaders and amplifying expert insights on the future of HR.
NavTech
Velo unified four legacy brands into Nuvonic, launching a category-defining UV disinfection leader built for global growth.
Bolt
Nuvonic
Velo partnered with Oxford Instruments to launch the Unity Detector, combining scientific precision with compelling storytelling to drive engagement, differentiation and commercial growth.
Deloitte
Troup Bywaters and Anders
A long-term partnership that sharpens TB+A’s brand, strengthens differentiation and helps attract the best talent in a highly competitive market.
ElectroRent
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Advanced Fire Detection
ASL
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BareRock
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Bell & Clements
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Avire
A smarter, modern global website that elevates Avire’s brand, simplifies complex product information and drives significant engagement growth.
BSRIA
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BSS
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Carbonplace
CDW
CILS
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Clyde
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Databricks
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Experian
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Financial Times
Fortress
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GL Assessment
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Halma
HSJ
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Hult-EF Education
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HWM
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Imerys
Keeler
Logicalis
Moore
Nokia
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